Privacy Policy

Last updated: February 26, 2026

1. Introduction

This Privacy Policy describes how LaunchMate ("the App") collects, uses, and protects your data when you install and use the App on your Shopify store.

2. Data We Collect

When you use LaunchMate, we collect and process the following data:

• Shop information: your Shopify shop domain, store name, and contact email
• Campaign data: crowdfunding campaign details including titles, descriptions, funding goals, and progress
• Backer information: names and email addresses of customers who back your campaigns
• Order data: order details related to campaign contributions processed through Shopify

3. How We Use Your Data

We use the collected data to:

• Operate and provide the crowdfunding functionality
• Track campaign progress and backer contributions
• Calculate usage-based billing where applicable
• Communicate important updates about the App
• Improve and maintain the service

4. Data Storage and Security

Your data is stored securely on servers managed by our hosting provider. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

5. Third Parties

We do not sell your data to third parties. Data is shared only with Shopify as required to operate the App within the Shopify platform. We may also use third-party infrastructure providers for hosting and database services, who process data on our behalf under strict contractual obligations.

6. GDPR Rights

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to erasure: request deletion of your personal data
• Right to portability: request your data in a machine-readable format
• Right to rectification: request correction of inaccurate data

We support Shopify's mandatory GDPR webhooks for customer data requests, customer erasure, and shop erasure. To exercise your rights, contact us using the details below.

7. Data Retention

We retain your data for as long as you have the App installed. Upon uninstallation, we process shop erasure requests in accordance with Shopify's requirements. Campaign and backer data associated with your shop will be deleted within 30 days of an erasure request.

8. Cookies

The App does not set its own cookies. Any cookies present during your use of the App are managed by Shopify as part of the embedded app experience.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App after changes are posted constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@launchmate.dev.